The use of tools in the training process of Basic Health Units managers: an experience report

Abstract

This paper’s objective is to report and reflect about the experience of management training process in Basic Health Units, focusing on the supply of tools for the development of managerial work, starting from the Course of Improvement in Management of Basic Health Units, Clinic and Care Management, offered by the Fluminense Federal University (UFF) in partnership with the Ministry of Health from 2016 to
2019. A brief description of the course was done highlighting the virtual and presential meetings, especially the strategies used. The teaching-learning process was developed based on dialogicity and problematization, involving not only the professionals-students, but also extending to their workspaces as well. Tools were offered to qualify the management work at the Basic Health Units, which seem to have produced reflections on the promoted care. Furthermore, the course gave opportunity to the construction process of groupality
among the professionals-students, through dynamics adopted during the virtual meetings as well as during the presential ones.