Usability of the eSUS Feedback system by managers of Primary Health Care units

Abstract

The study evaluated the usability and user experience of the eSUSFeedback digital management system by managers of basic health units in Brazil. This is a cross-sectional observational study in which the System Usability Scale and the User Experience Questionnaire were applied to a sample of 37 and 35 participants, respectively. The survey was conducted between May and June 2024, covering mainly the Northeast region. Usability was assessed with an average score of 77.5, classifying the system as acceptable and excellent. The user experience was assessed as generally positive, except in the innovation category, which was neutral. The results highlight the importance of digital technologies in primary health care management, suggesting that eSUSFeedback is a viable, efficient, and reliable tool. However, it is necessary to improve this innovation and record user feedback. The implementation of digital health management systems is essential for care coordination and information management, in line with the recommendations of the WHO Global Digital Health Strategy 2020-2025.