Projeto Gestão e Gentileza nos plantões noturnos de um hospital universitário: relato de experiência

Abstract

The present study aims to describe the experience of implementing the Extension Project "Management and Gentileza" in the night shifts of a University Hospital, from January to December 2017, explaining the articulation between the theoretical knowledge acquired in several disciplines of the Management Course of Health Services and extension practice. The project, aimed at night workers, sought to highlight their importance in the hospital environment by means of management and courtesy interventions in seven hospital units. The articulation between theory and practice permeated the various stages of the project, contributing to the formation of professionals capable of intervening in the daily life of health organizations in an innovative and effective way. The experience in the project certified the urgency to think of interventions permeated by actions of kindness in which all professionals are able to participate and benefit from the results.
Key words: Extension Project; Health Services Management; Night Work.